Privacy & security

What Information We Collect

We collect information volunteered by visitors such as contact and payment information (i.e. name and address, telephone number, billing address) for the purpose of placing an order with us. We collect the email addresses of visitors who post messages to our blog, those who communicate with us via email, and those who submit their email addresses voluntarily, either to subscribe to an email newsletter or to receive information about their order. We do NOT sell or rent our visitor or customer email addresses or make them available to other organizations for marketing purposes.

What We Do With This Data

The information we collect is used to acknowledge and deliver items that customers order, to notify visitors who request specific information about updates to our website (i.e. new craft works in a specific category), and to contact visitors (with their permission) for our own marketing purposes. We work with reputable third parties to assist us in delivering services to you. In these instances, we will provide your personal information to third parties so that they can perform these services. Unless otherwise noted in this policy, all third parties with whom we work are governed by the privacy policy of The Guild Shop.

The information we collect may be disclosed if we are legally required to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.

About Cookies

A cookie is a small data file stored by your web browser on your computer containing information that will enable our website to recognize and provide you with better service. Usage of a cookie is not linked to any personally identifiable information while on our website. We use cookies to record session information, such as items that visitors add to their shopping cart. As a basis for order functionality, you will not be able to make purchases on our website if you have disabled cookies in your browser. If you prefer to shop without cookies, please feel free to place your order by phone.

Security

The Guild Shop takes every precaution to protect your information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

TheGuildShop.ca was developed to support secure online purchasing through secure socket layer (SSL) technology using 256-bit encryption, which provides a high level of security. All information that you provide during the shopping process is encrypted for your protection.

We are committed to keeping your personal information (including your name, shipping address(es), email address, payment records, and banking and credit data) private and secure. Although capturing this information is necessary for us to process and fulfill an order you place online, for your convenience, you may call us during business hours to place your order and provide this information to us over the phone.

About Fraud

Credit card fraud occurs when someone obtains your card information without your authorization or permission and uses it to make a purchase. We take precautions to carefully screen orders when they are made, and to prevent credit card fraud to the extent possible.

In the event of unauthorized use of your credit card, you must also immediately notify your credit card provider in accordance with its reporting rules and procedures.

About Your Email Address

We do NOT send unsolicited commercial email, otherwise known as "spam." We do NOT send email marketing communications to a visitor-provided email address unless the intended recipient specifically opts in to receive such communications from us. We do NOT sell or rent our visitor or customer email addresses or make them available to other organizations for any purpose whatsoever.

If at any time you would like to stop future delivery of email from The Guild Shop, please follow the unsubscribe instructions included at the bottom of each email communication we send, send an email to the above address, or call us during business hours. Asking to be removed from The Guild Shop's email list will not prevent you from receiving email communications relating to any online order you place at TheGuildShop.ca, invitations to participate in surveys about your experiences on TheGuildShop.ca, or other operational email communications if you have provided us with your email address.

About Your Telephone Numbers

Consumers who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed with The Guild Shop, including invitations to participate in surveys about their experiences with The Guild Shop. We do NOT sell or rent our customer phone numbers or make them available to other organizations for any purpose whatsoever.

About Advertising

We do not partner with or have special relationships with any third party ad server companies.

About Changes To This Policy

At any time in the future, we may decide to use consumer information for new, unanticipated purposes not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes to our website to notify you. If you are concerned about how your information is used, you should check back at our website periodically.

Consumers may prevent their information from being used for purposes other than those for which it was originally collected by email or by calling us during business hours.

What You Can Do

If you feel that this website is not following its stated information policy, you may contact us at the above addresses, by email, or by telephone during business hours.